Help Center
Welcome to our Help Center! Whether you’re a first-time shopper or a loyal customer, we want to make your experience as smooth and enjoyable as possible. Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find the answer you’re looking for, feel free to reach out to us directly!
Frequently Asked Questions (FAQ)
- What is your return policy?
We want you to love your purchase, but if for any reason you are not satisfied, we offer a flexible return policy. You can return most items within 30 days of receiving your order. Please visit our Returns & Refund for more details. - How do I place an order?
Placing an order is simple! Just browse through our website, add the items you want to your cart, and proceed to checkout. You can pay securely using your preferred method, and we’ll handle the rest! - Can I change or cancel my order after placing it?
Once an order is placed, it’s processed quickly to get to you as fast as possible. However, if you need to make changes, please contact us immediately, and we’ll do our best to accommodate your request. - How do I know what size to choose?
We provide size guides for all our clothing and footwear. You can find these guides on each product page, or feel free to reach out to us for personalized help. We’re happy to assist you in choosing the right size! - Do you offer gift cards?
Yes! We offer digital gift cards that are perfect for any occasion. You can purchase them directly from our website and send them instantly to a friend or loved one. - How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email. Simply use that number on the carrier’s website (e.g., USPS, UPS) to track your package’s journey.
Shipping Information
- How long will it take for my order to arrive?
Shipping times may vary based on your location and the shipping method selected. For more information on delivery times, please visit our Shipping Page. - Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We’ll do our best to accommodate your request, but changes cannot be guaranteed once an order has shipped. For more information, visit our Shipping Page.
Returns & Exchanges
- What if I received a damaged or defective item?
We’re sorry for the inconvenience! If your item arrives damaged or defective, please contact us immediately, and we’ll help you process a return or exchange. - How do I return an item?
To return an item, please visit our Returns & Refund page for detailed instructions. Remember, most items can be returned within 30 days of receiving your order.
Need Further Assistance?
If you still have questions or need more help, don’t hesitate to contact us! We’re always happy to assist you.
- Email: support@butterflyhaze.com
- Phone: +84 835 047 518
Our Promise:
We strive to make your shopping experience as beautiful and seamless as possible. Our team is here to help, and we’re committed to providing outstanding customer service. Whether it’s answering your questions or assisting with an order, we’ve got your back every step of the way.
